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Many if not most of the over 30,000 discrimination complaints filed against landlords in America each year involve alleged wrongdoing by a leasing agent, property manager, maintenance person, or other frontline staffer. That's why training staff to comply with fair housing laws is essential to minimizing risks of liability for discrimination.

In recognition of Pride Month, this month’s lesson addresses the thorny issue of LGBTQ+ discrimination and what landlords must do to avoid it. First, we’ll explain how the fair housing laws apply to LGBTQ+ people and why potential liability for sexual orientation and/or gender identity discrimination is a concern in many parts of the country, regardless of the current state of federal enforcement under Trump 2.0. Next, we’ll outline nine rules that landlords and their l...

Sooner or later, somebody is bound to accuse you of discrimination. If and when that time comes, the mere fact that you comply may not be enough to protect you. You’ll also need proof of compliance.