Question: Which of the following new leasing agent(s) need(s) fair housing training before she begins performing her leasing agent duties? 

1. Amber, a recent Harvard grad who’s never worked in the industry but took fair housing courses at college
2. Brandy, a veteran leasing agent who received fair housing training from her previous employer
3. Chloe, a newly promoted leasing agent who got fair housing training as part of the orientation she received when she began as a maintenance worker
4. All of the above
5. None of the above

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Answer: d

All employees who directly interact with prospects, tenants, and/or members of the public should receive and successfully complete fair housing training before they perform their duties. That, of course, includes leasing agents. So, d., all of the above, is the correct answer. 

Answer options explained: 

a.         Amber needs fair housing training because she has no experience as a leasing agent. While taking fair housing courses at a prestigious institution like Harvard is certainly an impressive credential that might enhance a new leasing agent’s hireability, it’s not a substitute for actual fair housing training. 

b.         Although Brandy has experience and previous fair housing training, it was with a different company and thus didn’t cover the policies, practices, and procedures of your own community. Thus, while the previous training may facilitate Brandy’s training with you, it doesn’t eliminate the need to provide it.

c.          The good news is that unlike Amber and Brandy, Chloe has received previous fair housing training from you. The bad news is that training was part of her orientation as a maintenance worker. Leasing agent is a completely different job. While there may be some overlap, fair housing training for maintenance work doesn’t suffice for leasing agent duties and vice-versa.