October 2025 Coach's Quiz
QUESTIONS
1. To avoid fair housing problems, always handle maintenance requests on a first-come, first served basis. True or false?
a. True
b. False
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a. True
b. False
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Answer: b
Reason: Rules #2 and #3 apply here:
Rule #2: Adopt Uniform Policies for Handling Maintenance & Repair Requests
Rule #3: Take Requests for Reasonable Accommodations Seriously
In general, communities should adopt policies to handle maintenance and repair requests on a first-come, first-served basis—unless the request involves an emergency. Furthermore, a maintenance or repair request may require immediate attention in some cases if it qualifies as a reasonable accommodation for an individual with a disability.
2. Some female residents complain that employees of the landscaping company you hired often take their lunch break by the pool. They say that a couple of workers have tried to engage them in conversation, commented on how they look in their bathing suits, and repeatedly asked them for dates. Since the workers aren’t your employees, you don’t have to worry that their behavior could trigger a fair housing complaint against your community. True or false?
a. True
b. False
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a. True
b. False
Click to show the answer
Answer: b
Reason: Rules #5 and #6 apply here:
Rule #5: Take Steps to Prevent Sexual Harassment
Rule #6: Carefully Select and Monitor Outside Contractors
Even if the workers involved aren’t your employees, community owners or managers may be held liable if they knew or should have known that a contractor was sexually harassing residents, but failed in their duty to stop it. Once you’ve received a complaint about the landscapers, you should report it to the company and follow up to ensure that the company is taking steps to get its employees to stop the offending conduct.
