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June 2011 Coach’s Quiz

June 1, 2011

We have given you 10 rules for conducting fair housing training. Now let's look at how the rules might apply in the real world. Take the COACH's Quiz to see what you have learned.

INSTRUCTIONS: Each of the following questions has only one correct answer. On a separate piece of paper, write down the number of each question, followed by the answer you think is correct—for example, (1)b, (2)a, and so on. The correct answers (with explanations) follow the quiz. Good luck!

QUESTION #1

Since most fair housing claims involve the leasing process, it's only important to train your leasing staff on fair housing requirements.

  1. True.

  2. False.

QUESTION #2

Everyone should know that housing discrimination is wrong, so there's no need to explain fair housing law to new employees.

  1. True.

  2. False.

QUESTION #3

Federal fair housing law hasn't changed in decades, so it's unnecessary to require experienced employees to attend formal training more than once.

  1. True.

  2. False.

QUESTION #4

Since federal fair housing law applies to virtually all communities, it's only important for employees to learn about federal requirements.

  1. True.

  2. False.

QUESTION #5

Because it's the most common type of formal fair housing complaint, you should spend extra time to ensure that employees understand disability-related fair housing rules.

  1. True.

  2. False.

QUESTION #6

You could get into trouble if an employee answers a question about how many African Americans live at your community, even if the question comes from an African-American prospect.

  1. True.

  2. False.

QUESTION #7

Employees should learn to stay away from asking or commenting about a prospect's personal appearance, even if it's only in casual conversation.

  1. True.

  2. False.

QUESTION #8

Out of concern for the safety of young children, you are justified in training your leasing staff to avoid showing units near the lake to families with children.

  1. True.

  2. False.

QUESTION #9

Train your staff to provide all prospects, applicants, and residents with the same information—in the same way—about your community rules—and the consequences of breaking them.

  1. True.

  2. False.

QUESTION #10

Detailed records about your fair housing training program could help in your defense if your community ever faces a fair housing complaint.

  1. True.

  2. False.

All Protected Classes Employees/Contractors

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