December 2025 Coach’s Quiz
QUESTIONS
1. A prospect tells a leasing agent that he’s a devout Christian and wants to be shown only apartments where the neighboring occupants are also Christian. No Jews. No Muslims. Just Christians like me, he demands. What should the leasing agent do?
a. Agree to his demands because it’s not steering when the prospect is the one who discriminates.
b. Refer him to neighboring apartment buildings where he’d be comfortable because they have a large number of Christian residents.
c. Tell him that the property is an equal housing opportunity provider and offer to show him apartments based purely on availability.
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a. Agree to his demands because it’s not steering when the prospect is the one who discriminates.
b. Refer him to neighboring apartment buildings where he’d be comfortable because they have a large number of Christian residents.
c. Tell him that the property is an equal housing opportunity provider and offer to show him apartments based purely on availability.
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Answer: c
Reason: Sins #4 and #7 apply here:
Sin #4: Answering Discriminatory Questions
Sin #7: Directing Prospects to Particular Buildings on the Basis of Protected Characteristics
This scenario focuses on one of the toughest challenges leasing agents face, namely, how to remain compliant with FHA laws when a prospect wants to do something discriminatory or asks a discriminatory question, like about the racial or ethnic make-up of other residents in the building. Ensure leasing agents are prepared for and know what to do if they find themselves in these situations. Specifically, they need to understand that they can’t give in to discriminatory demands or answer discriminatory questions. The best practice is to politely decline and tell the prospect of your property’s commitment to fair housing. So, c is the right answer.
Wrong answers explained:
a. The reason a. is wrong is because it doesn’t matter who initiates an action that constitutes steering. Once the leasing agent partakes in the action, she and, by extension the landlord or manager she represents, incurs potential liability as a participant in the behavior. The same principles apply when a leasing agent answers discriminatory questions.
b. Directing a prospect to a particular property on the basis of religion or any other protected characteristic is also a form of steering. The leasing agent is still perpetuating discrimination and segregation even if it was the prospect who initiated the behavior.
2. A married couple with an adorable 2-year-old child wants to lease an apartment as soon as possible. Unfortunately, the only apartment currently available is a 10th floor unit with an open balcony. The leasing agent is horrified and wants to protect the toddler. What should she do?
a. Not tell the couple about the vacancy for their own safety.
b. Tell the couple that the unit is vacant but strongly advise them not to take it.
c. Tell the couple the unit is vacant but inform them that it has an open balcony.
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a. Not tell the couple about the vacancy for their own safety.
b. Tell the couple that the unit is vacant but strongly advise them not to take it.
c. Tell the couple the unit is vacant but inform them that it has an open balcony.
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Answer: c
Reason: Sins #2 & #5 apply here:
Sin #2: Influencing Prospects’ Choices Based on Protected Characteristics
Sin #5: Limiting Prospects’ Choices Out of Concern for Their Kids’ Safety
The cardinal rule is that leasing agents aren’t allowed to say or do things, or omit to say or do things, to protect prospects from themselves. Stated differently, prospects have the right to make their own housing decisions even if the leasing agent deems them unwise or dangerous. These principles commonly come into play in situations like the scenario where prospects want to lease apartments that may endanger their children. Although leasing agents may not try to influence their decision, they are allowed to point out the hazards of a property—open balcony, pool with no lifeguard, lead paint, etc.—as long as the information is factual, not misleading, and presented in a neutral way that an ordinary third party listening to the information would judge as not being intended to discourage the prospects from renting the property because they have children. And that means c. is the right answer.
Wrong answers explained:
a. Concealing or lying to prospects about a vacancy because they have children (or, for that matter, any other protected characteristic) is a clear and obvious example of steering, even if it’s well intentioned.
b. The same thing is true about trying to talk prospects out of renting an apartment because they have children even if the leasing agent sincerely believes she’s doing it for their own good.
