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Topic: Dealing with Households

Seven Tips for Dealing with Clutter in Common Areas

April 12, 2010
Download: TCHMI_May2010_Model Letter_Warn Residents Who dont Comply with house Rules.pdf
In warmer weather, many residents find it hard to resist the temptation to use their fire escapes for recreation, often filling them with grills, chairs, plants, and the like. But for most sites, dealing with clutter or debris that obscures common areas is an ongoing, rather than seasonal, problem. Residents' belongings frequently spill out into public hallways, stairwells, and breezeways, which can create a fire or safety hazard, downgrade the appearance of the property, and violate local health, safety, and building codes.
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Be Proactive to Prevent Bedbugs

April 12, 2010
“Don't let the bedbugs bite!” Most of us recognize that line from a popular nursery rhyme. It also may be a reason why many people used to believe that bedbugs were a myth. In fact, the public's resistance to believing that bedbugs are real has been one of the major hurdles in dealing with them, reports the National Pest Management Association (NPMA).
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Take Steps Early to Deal with Hoarding

January 12, 2010
Download: TCHMI_February2010_Model Form_Use Form to Determine Whether Residents Clutter Is a Safety Risk.pdf
In a recent television program, a 65-year-old woman living on her own became sick and collapsed in her home. When rescue workers arrived, they found her in the kitchen wedged among mountains of clutter, trash, and human feces. She had to be removed through the window. The show, called Hoarders, is not a television drama or movie of the week. It's a reality series airing on A&E that offers a gripping view into the lives of compulsive hoarders, and the impact that their illnesses have had on their lives and their families' lives.
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How to Set and Enforce a Smoke Detector Agreement

December 8, 2009
Download: TCHMI_January2010_Model Agreement_Have Residents Sign Separate Agreement to Emphasize Smoke Detector Rules.pdf
An operable smoke detector is the most critical device for preventing deaths, injuries, and property loss from fires. According to research conducted by the National Fire Protection Association (NFPA), almost two-thirds (63 percent) of the home fire deaths in the United States were the result of fires in homes with no smoke alarms or no working smoke alarms. And in more than half (53 percent) of the home fires in which smoke alarms were present but did not operate, the batteries were missing or disconnected.
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Share Space Heater Safety Tips with Residents

November 1, 2009
The cold weather has arrived in many parts of the country, bringing with it the increased threat of fires due to the improper use of electric space heaters. According to the National Fire Protection Association, space heaters account for one-third (32 percent) of home-heating fires and three-fourths (73 percent) of home-heating fire deaths.To keep your residents safe this winter, it's a good idea to share with them a few safety guidelines for using space heaters. Include these tips in your community newsletter, in a resident memo, and on common area bulletin boards.
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How to Minimize Risks for Elderly Residents

June 1, 2009
Download: TCHMI_July2009_Model Agreement_Safeguard Site with Resident Contractor Agreement.pdf
America's elderly population is growing at a fast pace, and almost a third of those 65 and older are living alone, according to the U.S. Census Bureau. Is your site prepared to meet the specific needs of your elderly residents?Accidents in the home are a major source of injuries, which puts safety concerns at the top of the list for elderly residents and their families. Slips and falls are the most common accident-related hazards, says affordable housing risk management consultant Gwen Zander.
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Providing Keys to Children Who Are Locked Out

May 7, 2009
Q I spend quite a lot of time signing out keys when students come home. Some have forgotten their keys, others have left them at school, others say that their parent is usually at home, etc. Is there some type of “latch-key child” form or lease addendum that I could use to advise residents of this problem, and require them to make sure that their children have keys to enter their units so that they are not depending on me for keys on a daily basis?
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Break Down Language Barriers for Non-English-Speaking Residents

May 7, 2009
Download: TCHMI_June2009_Model Form_Use Self-Assessment to Check Progress in Providing Language Assistance.pdf
According to the 2000 census, approximately 25 million adults living in the United States depend on friends and family members to translate everything from food labels to rental leases. Language issues have created considerable challenges for low-income housing site managers to ensure that residents and prospects clearly understand applications, leases, and other crucial residential forms.
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Hold Residents Accountable for Preventing Mold Growth

November 29, 2008
Download: TCHMI_December2008_Model Form_Hold Residents Accountable for Preventing Mold Growth_Lease Addendum on Mold.pdf
It has become increasingly common to hear about residents suing owners, claiming that they were injured by the presence of mold in their units. Exposure to certain molds or fungus has been linked to a number of ailments, including asthma, headaches, and skin rashes.
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If Unauthorized Pet Discovered, Collect Fee, Deposit

October 2, 2008
Download: TCHMI_October2008_Model Lease Clause_Use Clause to Enforce Pet Policy.pdf
Like many owners or managers of tax credit sites, you probably let residents keep a pet, as long they obtain your prior approval and sign an agreement about the pet. But what should you do when you discover that a resident is keeping an unauthorized pet? You may not want to evict the resident or require him to get rid of the pet. But you want to make sure that residents who have been keeping unauthorized pets know that you are serious about enforcing your pre-approval policy.
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