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Topic: Dealing with Households

Social Security Overpayment Clawbacks May Disrupt Some Residents’ Finances

May 14, 2025 | Eric Yoo
The default withholding rate for overpayments is now 50 percent, so LIHTC sites should be prepared for the fallout that may occur when elderly or disabled residents suddenly lose a large portion of their fixed income.
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Set 8 Rules for Bicyclists to Avoid Liability, Improve Safety

September 23, 2024
Nearly 1,000 bicyclists die and over 130,000 are injured in crashes that occur on roads in the United States every year, according to the Centers for Disease Control and Prevention. Adolescents, teens, and young adults have the highest rates of bicycle-related injuries treated in emergency departments. And people ages 10 to 24 account for nearly one-third of all bicycle-related injuries seen in U.S. emergency departments.
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How to Notify Residents of New or Revised Site Rules

August 29, 2024
Download: TCHMI_0924 Model Letter.pdf
It’s a good idea to do so even if local law doesn’t require you to.  
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How to Decide Whether Requirements Belong in Leases or Site Rules

February 26, 2024
Like most owners, you probably include some residency requirements in your leases and some in your site rules. But if you include a requirement in the wrong place, you could create confusion and face enforcement problems. To help you avoid such problems, we’ll tell you which requirements generally belong in your leases and which generally belong in your site rules. And we’ll explain why you should consult your site’s attorney when trying to decide where a requirement belongs.
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Make Opioid Overdose Reversal Medication Part of Site’s Safety Toolkit

December 21, 2023
We give you answers to four frequently asked questions.  Fentanyl and other opioids are fueling the worst drug crisis in the history of the United States. According to CDC drug overdose data, drug overdose deaths in the United States, driven by illicit fentanyl and other opioids, remain at historically high levels, with more than 107,000 lives lost in the past year. And millions more struggle with opioid and other substance use disorders.
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Add 10 Rules to Plug Loopholes in Your Pet Rules

July 28, 2023
Almost every site that allows pets has a set of pet rules, usually in the form of a lease addendum that covers such issues as picking up pet waste, preventing nuisance problems, and keeping pets out of prohibited areas. But many pet rules don’t cover other important issues, such as a resident’s abandonment of a pet, a resident leaving a pet tied up outside his unit, or a resident’s attempt to replace one pet with another or bring home additional pets. We’ve put together 10 rules to add to your current set of pet rules to plug any loopholes you may have.
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How to Cut Risks When Accepting Packages for Residents

January 2, 2023
Download: TCHMI_2023_01_MP_PackagesStaff.pdf, TCHMI_2023_01_MR_PackagePickup.pdf
Most residents aren’t home during the day to accept packages sent to them. And with the rise of online shopping, packages that are left unattended at your site could become attractive targets for thieves and may entice thieves to regularly visit your site.
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Build Case Against Residents Profiteering from Short-Term Rentals

November 30, 2022
Some of your households may be tempted to rent out their apartments ahead of the holidays to earn some extra income. Booking platforms such as Airbnb, VRBO, and Booking.com have made listing apartments to allow residents to become short-term landlords increasingly easier. However, letting low-income households sublet units at a tax credit site could lead to noncompliance and can endanger tax credits.
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Use 3 Strategies to Communicate Better with Non-English Speakers

September 30, 2022
An increasing number of prospects and household members don’t speak English as their primary language. These individuals who have a limited ability to read, speak, write, or understand English are limited English proficient, or “LEP.” These individuals may be immigrants or native-born U. S. citizens.
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How to Have Households Inform You of Long Absences

August 30, 2022
Download: TCHMI_2022_09_MLC_Abandonment.pdf
Sometimes a household will disappear for weeks at a time. No one answers the phone, their mail piles up, and their assigned parking space remains empty. When a unit is left unattended, health and safety hazards such as rotting food or frozen pipes can result.
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