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Topic: Employees/Contractors

How to Keep Maintenance Staff from Triggering Fair Housing Claims

September 17, 2025 | Heather Stone
Maintenance operations are among the most often overlooked sources of discrimination complaints.
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February 2024 Coach’s Quiz

January 23, 2024
QUESTION #1One of your on-site maintenance employees believes that anybody who works in IT must be a nerd. So, he subjects a tenant who works in the IT department of a local corporation to a constant stream of “anti-nerd” abuse and harassment. All of the following things about the employee’s behavior are true EXCEPT:a.         It’s a violation of fair housing lawsb.         It’s a violation of diversity principles
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Beyond Fair Housing Compliance: From Nondiscrimination to Diversity & Inclusion

January 23, 2024
Firms that train staff to embrace diversity are more likely to be in tune with the principles of fair housing law.  “[XYZ Company] recognizes the principles of fair housing and diversity as core values.”How many times have you seen phrases like that in a real estate company’s mission statement? It’s as if “fair housing” and “diversity” are mere synonyms of each other.
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March 2022 Coach’s Quiz

February 16, 2022
We’ve explained how you can be liable for harassment and other fair housing violations that your contractors commit. We’ve also outlined six things you can do to minimize these liability risks. Now it’s your turn to see if you can apply the principles to real-life situations that may arise in your own contractor operations. Take the COACH’s Quiz below. The correct answers (with an explanations) follow the Quiz. Good luck!
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Avoiding Liability Risks for Fair Housing Violations Committed by Contractors

February 16, 2022
One reason that complying with fair housing laws is so challenging is that you can’t delegate your nondiscrimination duties the way you can with other legal obligations. Managing your own personal conduct isn’t enough; you’re also responsible for the third parties you hire to market, manage, police, landscape, repair, maintain, and perform other services for your housing community. This includes not only the employees you directly hire, train, and oversee but also the outside businesses you engage as contractors.
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September 2019 Coach’s Quiz

August 12, 2019
In this lesson, we’ve given you seven rules to comply with fair housing law. Now let’s look at how the rules might apply in the real world. Take the Coach’s Quiz to see what you have learned.INSTRUCTIONS: Each of the following questions has only one correct answer. On a separate piece of paper, write down the number of each question, followed by the answer you think is correct—for example, (1) b, (2) a, and so on. The correct answers (with explanations) follow the quiz. Good luck!
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Fair Housing Boot Camp: Basic Training for New Hires

August 12, 2019
This month, the Coach’s lesson offers fair housing basic training for anyone newly hired to work at your community. It’s simple to say that fair housing law bans housing discrimination, but there are pitfalls that sometimes lead even seasoned professionals into fair housing trouble. This lesson reviews the basics so that everyone working at your community—regardless of his or her job—understands what’s okay—and not okay—to do or say when interacting with applicants, residents, and guests at your community.
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How and Why to Keep Good Records

July 31, 2014
In this Special Issue, we’re tackling recordkeeping—a task that’s essential to protect your community from fair housing trouble.Why is having the proper paperwork so important? Because it puts you in the best position to prevent fair housing violations—and to defend yourself if you ever face a discrimination complaint. Good recordkeeping helps your community to:
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January 2013 Coach’s Quiz

December 19, 2012
We’ve described the seven deadly recurring fair housing sins—along with strategies to help you avoid committing them. Now let’s look at how the rules might apply in the real world. Take the COACH’s Quiz to see what you’ve learned.INSTRUCTIONS: Each of the following questions has only one correct answer. On a separate piece of paper, write down the number of each question, followed by the answer you think is correct—for example, (1)b, (2)a, and so on. The correct answers (with explanations) follow the quiz. Good luck!
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Deadly Fair Housing Sins: Old and New

December 19, 2012
Part I: Recurring Violations of Long-Standing RulesThis month, we’re starting a two-part lesson on the deadly sins of fair housing law. Though the deadly sins are historically seven in number, we’ve added a few more to cover the most costly fair housing violations. And we’re breaking it down into two parts—deadly fair housing sins, old and new. This month, Part I of the lesson will cover old—that is, recurring violations of long-standing fair housing rules.
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