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Topic: Disability

March 2026 Coach’s Quiz

February 19, 2026 | Heather Stone
QUESTIONS 1. Emma, a tenant with a mobility disorder, asks you to reserve her the parking space that’s closest to the building entrance. But the space she wants is already reserved for Connor, another tenant with disabilities. She says she’s much more impaired than Connor and demands the closest space. What should you do?   […]
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November 2025 Coach’s Quiz

October 21, 2025 | Heather Stone
QUESTIONS 1. It’s unreasonable for residents to ask for an exception to the policies that apply to everyone else. True or false? a.         True. b.         False. Click to show the answer Answer: b When an applicant or resident asks for an exception to your rules or policies, your first […]
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The 10 Most Common Accessibility Pitfalls & How to Avoid Them

November 22, 2024 | Glenn S. Demby
This month’s lesson is dedicated to helping you root out potential accessibility violations while you still have time to resolve them. First, we’ll explain the different accessibility laws that may apply to your property and the basic design standards they require you to meet. Then, we’ll point out 10 of the most common accessibility pitfalls and how to avoid them. 
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August 2024 Coach’s Quiz

July 22, 2024
QUESTION #1A private—that is, non-federally funded—landlord in California, which has legalized both medical and recreational use marijuana, catches two tenants smoking pot in the clubhouse in violation of the community’s anti-drug use policy. Tenant A has a valid prescription from a physician to use marijuana to treat his PTSD; Tenant B is just a casual user. With medical and recreational marijuana both legal in the state, which, if any, tenant(s) can the landlord evict for violating the community's anti-drug policy?
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March 2024 Coach’s Quiz

February 23, 2024
QUESTION #1In response to a neighbor’s complaints about odors coming from a tenant’s apartment, you reenter the unit and discover stacks of moldy newspapers, open food containers, unwashed clothing, and other debris strewn about, including in places where they obstruct windows and emergency exits. What should you do?a.         Immediately evict the tenant for creating a nuisance and danger to health, safety, and sanitation
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