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April 2007 Coach’s Quiz

April 1, 2007

We have given you 11 rules to follow to show you how to deal with troublesome residents without violating fair housing law. Now let's look at how the rules might apply in the real world. Take the COACH's Quiz to see what you have learned.

INSTRUCTIONS: Each of the following questions has only one correct answer. On a separate piece of paper, write down the number of each question, followed by the answer you think is correct—for example, 1b, 2a, and so on.

COACH'S TIP: The correct answers (with explanations) follow the quiz. Good luck!

QUESTION #1

Amelia, a single mother who is a resident in your community, has confided to your secretary that one of your other residents, Julio, has been making lewd remarks and gestures to her. What should you do?

  1. Ignore it.

  2. Tell Julio to knock it off.

  3. Have your secretary write down everything she remembers about the conversation with Amelia and then give it to the staff member who has been designated to take and investigate complaints.

  4. Tell Amelia to ignore Julio.

QUESTION #2

Amelia has complained to the designated staff member, Juanita, about Julio. Juanita has heard other complaints about Julio, but none were about lewd remarks or gestures. What should Juanita do?

  1. Write out Amelia's complaint and a detailed record of her interview, and then initiate an investigation.

  2. Tell Amelia about all the other complaints she has heard about Julio and recommend that Julio be evicted.

  3. Tell Julio to stop or Juanita will have him evicted.

  4. Tell Amelia that Julio has problems and to give him a break.

QUESTION #3

You learn that Juanita and Julio are cousins and that Juanita helped Julio qualify as a resident in your community. What should you do?

  1. Tell Juanita that she has to be fair and impartial in her investigation.

  2. Replace Juanita with another trained staff member to investigate Amelia's complaint.

  3. Fire Juanita.

  4. Evict Julio.

QUESTION #4

The staff member conducting the investigation of Amelia's complaint learns that Julio is a recovering drug addict and has been seen injecting himself with heroin in the basement of the building he lives in. The staff member recommends that Julio be evicted based on the community rules and the number of other rule violations of which he has been accused within the past year. What should you do?

  1. Begin eviction proceedings against Julio because that is what the rules require.

  2. Don't evict Julio, because he is a recovering drug addict and protected by the FHA.

  3. Don't evict Julio, because he has had a tough time and deserves another chance.

  4. Make Julio an example to all the other residents and evict him because he is a drug addict.

QUESTION #5

Julio responds to your eviction proceeding by filing a complaint with HUD, claiming that you violated the FHA when you sued for eviction and that he is receiving treatment for his disability. What should you do?

  1. Drop the eviction proceeding.

  2. Ignore the HUD complaint and proceed with the eviction.

  3. Tell Amelia that Julio will never be evicted, because he can always claim that he is being discriminated against.

  4. Ask for proof that he is receiving treatment, and remind Julio that if you suspend the eviction proceeding, you can and will resume it if his inappropriate behavior does not stop.

All Protected Classes Complaints/Investigations

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